UPDATE ON FACE MASKS - 2 JANUARY 2021
In line with the new NSW Government guidelines, customers are required to wear face masks inside our butchery and we are back to only three customers in the shop at once.
Which means that on most days our place looks like a convention of shifty, poorly-disguised robbers circling round each other as they search out superior proteins in a desperate bid to boost their failing careers.
Of course, we are also wearing face masks.
Which adds a whole new level of performance anxiety to the concept of customer service, because no one can see the warm, welcoming grin gracing the lower half of your face so you have to do a lot of exaggerated eye work in an attempt to get message across. Depending on your natural dramatic abilities and experience - whether you graduated from NIDA or played the tree in the year three school play - acting with the top half of your face can have mixed results.
Overdo it or do too much eyebrow work and you come across as a leering, wide-eyed hysteric. Underplay it and you risk doing the Julie Bishop dead eye. Add in a pair of glasses that fog up and half blind you with each puff of breath that escapes the top of your mask and you're into truly experimental theatrical territory.
Face masks also muffle voices so if there's any amount of ambient nose, you either have to shriek at each other to converse or resign yourself to awkward silence or sign language. Then there's the difficulty in correctly recognising people simply by their eyes and hair line which can be embarrassing when you greet an unsuspecting, first-time customer like a long-lost relative with the potential to leave you lots of money in their will.
All in all, it makes for an entertaining shopping experience as the robbers dart between fridges and negotiate wild-eyed, shrieking staff.
Come on down, it's loads of fun!
We take our responsibility to continue to supply clean, local, ethically-produced meat, poultry and other goods to our customers very seriously.
We are a Covid-19 Safe business registered with Service NSW.
They gave us a badge.
To protect our staff and customers, we’re implementing the following protocols.
At the butchery - customers picking up orders and/or shopping
- If you’re feeling unwell, please do not come to the butchery. We love you, but we must look after our staff and other customers.
- Wear a face mask - see above.
- Only three customers inside the butchery at any one time - to allow for physical distancing.
- Before you enter the shop, please scan the QR code to record your details for Covid-19 tracking (your information is protected and cannot be used by us for any other purpose).
- Sanitise your hands with the sanitiser provided.
- We’re no longer accepting cash. We apologise for any inconvenience.
- All surfaces are frequently sanitised.
- Your order will be packed in a cardboard box lined with a compostable, wool sleeve, that is iced and sealed shut. Find out more about these boxes here.
- If you're home, our gloved driver will leave the box at your door with a spare pair of gloves and back off to a distance of at least two metres.
- We ask you to don the gloves, take the box inside and decant the contents and then leave the box at your door. Our driver will take the box back and we'll recycle it.
- If you're not home when we deliver, we'll leave the box at your doorstep (or wherever you instruct us to leave it).
- If possible, we'd love you to return the box and liner - leave it out and the next time we deliver, we'll pick it up and bring it back to re-use.