Terms and conditions

Please read our terms and conditions for products and class tickets.

REFUND POLICY

Please review your selection carefully before purchasing.
Please also check your order carefully when you pick up or take delivery. No claims will be recognised after 24 hours. If 24 hours have elapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

If you believe the produce you’ve received is defective, damaged or significantly different from what you purchased, please call or email to let us know. We’ll require photographs that illustrate the problem so we can be clear what the issue is. If the problem can’t be determined via photographic evidence we may ask to view the actual product.

Replacement of goods
If your claim is accepted, we’ll do our best to replace the item/s in question as quickly as we can. If we’re unable to replace the item with the same product then we’ll either offer you a similar alternative or refund the payment.

Refunds
Once your claim is approved, we’ll process the refund and a credit will automatically be applied to your credit card or original method of payment. This process may take up to a week to occur.

Cancellation penalty
If you decide that you need to cancel your purchase and require a refund, we will charge a $10.00 processing fee.

Unfulfilled orders
Sometimes things go awry and we can’t fill your order. This is particularly so in the world of pasture-based farming where there are many unpredictable natural elements at play. If this happens, we’ll do our best to give you as much notice as we can. We’ll offer you the choice of a refund or an alternative product of similar characteristics and value.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@featherandbone.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If there is a valid claim for a sale item, we’ll issue a credit.

CANCELLATION POLICY FOR CLASSES

Class tickets are non-refundable and valid for 12 months.

Feather and Bone has a strict 14-day cancellation policy. If you need to change a booking, please let us know MORE than 14 days prior to the event.

If you're making a change before 14 days from the date of your class, we can transfer you to another class or offer you a credit. Credits are valid for three months.

If you cancel 14 days or less before the class date we can't transfer or credit your ticket. But we're happy for you to send someone else in your place. If you decide to do this, please notify us as soon as possible.

Feather and Bone reserve the right to cancel or reschedule a class or offer a refund in the event that postponement is not suitable. If this happens, we’ll notify you as soon as possible and no later than 48 hours before the scheduled class date.

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