Shipping policy

What is the minimum order amount?
The minimum order is $80.00.

Where do you deliver?
All over Sydney, up to the Central Coast, the Blue Mountains, down to Nowra and Wollongong and to Canberra.

Do I need to be home to receive the order?
No, as long as there's a secure spot for your order, it can sit quietly all day waiting for you to get home.

All our orders packed with ice mats inside sturdy cardboard boxes lined with recycled wool sleeves that insulate the food and keep it at a constant temperature for at 12 hours plus.

The packed orders are taken from our cool room and transported in refrigerated trucks so the integrity of the cold chain remains intact.

How will my order be packed?
All our delivery orders are packed in thick-walled, cardboard boxes lined with recycled wool liners for insulation. All boxes contain ice mats and the contents are guaranteed to remain cold and fresh for up to 12 hours.

You can leave out the box and liners for us to pick up and re-used next time you order - the more we re-use everything, the better.

But if you don't choose that option, please place the cardboard box in your domestic paper recycling stream. Remove the plastic liners from the wool strips and use the wool as weed mats in your garden or put them in your compost. The plastic liners can be recycled at an approved facility. The ice mats can't be composted but you can use them again for your next picnic.

Will you pick up the box and liners from my order?
What goes around, comes around and we like to recycle as much as possible. Ideally, when we deliver your order, you’ll leave out your box with the liner and ice mats from your previous order for us to pick up.

What about security?
Our drivers will use their judgement to put your box in a spot that is out of the weather and concealed from the street.

However, if you’d like us to put your order in a special spot, please provide simple instructions in the shipping section when you check out.